Privacy Policy

PRIVACY POLICY

WZ LaserWorks Website Policies
(Last Updated: 10 February 2025)

Privacy Policy

WZ LaserWorks (trading name of WZ Designs Ltd) is committed to protecting your privacy. This policy explains how we collect, store, and process personal data in compliance with UK GDPR.

What Data We Collect:

  • Contact details (name, email, phone number, etc.)
  • Order history & payment details (processed securely via third-party providers)
  • Website usage data (via cookies & analytics tools)

How We Use Your Data:

  • To process orders and workshop registrations
  • To improve our products, services, and customer experience
  • To send marketing updates (only if opted in)

Your Rights:

You can request access, updates, or deletion of your personal data at any time. For inquiries, please contact us at info@wzlaserworks.co.uk.

Terms & Conditions

By using our website or purchasing our services, you agree to the following terms:

  • All products, services, and workshops are subject to availability.
  • Intellectual property, including designs and branding, remains the property of WZ LaserWorks.
  • We reserve the right to update prices, service offerings, and terms without prior notice.

Cookie Policy

We use cookies to enhance website functionality and track visitor analytics.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality.
  • Analytical Cookies: Help us improve website experience (Google Analytics, etc.).
  • Marketing Cookies: Used for targeted ads (only if opted in).

You can opt-out of non-essential cookies via your browser settings.

Refund & Returns Policy

Due to the nature of our custom and personalised laser-engraved products, refunds or exchanges are only available if an item is defective.

Eligibility for Refunds:

  • Defective products (must be reported within 7 days of receipt)
  • Errors made by WZ LaserWorks (e.g., incorrect engraving)

We do not accept refunds on personalised items unless faulty. Please contact info@wzlaserworks.co.uk for return requests.

Shipping & Delivery Policy

We aim to dispatch standard orders within 3-5 business days.

  • UK shipping via Royal Mail or Courier Services.
  • International shipping available (times vary by location).
  • Customers will receive tracking details once an order is dispatched.
  • We are not responsible for delays caused by couriers.

For urgent orders, please contact info@wzlaserworks.co.uk.

Intellectual Property Rights

All content, product designs, logos, and workshop materials are the exclusive property of WZ LaserWorks and may not be copied, reproduced, or distributed without written permission.

Workshop Participation Terms

By attending a WZ LaserWorks workshop, participants agree to:

  • Follow all safety guidelines related to laser engraving and machinery.
  • Allow WZ LaserWorks to use photos/videos from the event for promotional purposes (unless explicitly opted out).
  • Accept that WZ LaserWorks is not liable for personal injuries during hands-on sessions.

Partnership & Collaboration Policy

WZ LaserWorks engages in partnerships with co-working spaces, universities, and business hubs.

  • All partnerships are subject to a formal agreement.
  • Co-branded workshops will follow a revenue-sharing model agreed upon in advance.
  • Intellectual property rights remain with WZ LaserWorks unless otherwise specified.

For partnership inquiries, contact info@wzlaserworks.co.uk.

Website Disclaimer

  • We strive to ensure all content is accurate and up to date, but errors may occur.
  • Any external links provided on our website are for reference only; WZ LaserWorks is not responsible for third-party content.

Contact & Customer Support Policy

We aim to respond to all inquiries within 48 business hours.

  • General Inquiries: info@wzlaserworks.co.uk
  • Order Support: info@wzlaserworks.co.uk
  • Phone Support: (+44) 7934 628022
  • Business Hours: Monday-Friday, 9:00 AM – 5:00 PM (UK Time)

Final Notes:

These policies are subject to change, and any updates will be reflected on this page. We encourage users to review them regularly.

For legal inquiries, please contact: info@wzlaserworks.co.uk.

WZ DESIGNS LTD (Trading as WZ LaserWorks)